Email: info@wineanddecanters.com
We’ll respond to your email within 24 hours, Monday to Friday.
Frequently Asked Questions
Help Centre
Frequently Asked Questions
Everything you need to know about our products, orders, and policies.
Your Questions, Answered
01. What products do you offer?
We offer a wide range of premium wine and whiskey decanters, glassware, mixology sets, and essential bar tools. Our products are crafted to enhance your drinking experience, whether you are a wine connoisseur or a whiskey enthusiast.
02. Are your decanters and glassware dishwasher safe?
Most of our decanters and glassware are hand wash only to preserve their quality and design. We recommend following the care instructions included with each product to ensure their longevity.
03. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status through our carrier's website.
04. Can I return or exchange an item?
We accept returns and exchanges within 30 days of receiving your order, provided the item is unused and in its original packaging. Please visit our Return & Refund Policy page for detailed instructions.
05. Do you offer gift wrapping?
Yes, we offer gift wrapping for all orders. During checkout, you can select the gift wrapping option, and we'll beautifully package your item for any occasion.
Still have a question?
Email us at info@wineanddecanters.com — we respond within 24 hours, Monday to Friday.