Email: info@wineanddecanters.com
We’ll respond to your email within 24 hours, Monday to Friday.
Order Fulfilment
We are dedicated to providing a smooth and reliable shipping process for every order placed with Wine and Decanters.
Standard Shipping
We exclusively offer Standard Shipping for all orders placed on Wine and Decanters. This shipping method provides a balance between cost-effectiveness and reasonable delivery times — available worldwide at a flat rate of $8.95 USD per order.
One simple flat rate of $8.95 USD applies to all orders, regardless of destination. No hidden fees, no variable pricing — just straightforward shipping for every customer around the world.
Shipping Timeline
Order Processing
Orders are processed within 1–2 business days after payment confirmation. During peak seasons, slight extensions may occur.
Dispatch & Tracking
An email confirmation with your tracking number is sent once your order has been shipped. Use it to monitor your delivery status.
Delivery
Estimated delivery is within 5–10 business days from the date of order processing. Minor delays may occur due to weather or logistical challenges.
Important Information
Address Accuracy
Please ensure your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
In the unlikely event your package is lost or damaged during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Return & Refund
For information about returns and refunds, please refer to our Return & Refund Policy for full details on eligibility and the process.
Policy Agreement
By placing an order with Wine and Decanters, you agree to adhere to the terms and conditions outlined in this Shipping Policy. Thank you for choosing Wine and Decanters.
Email us at info@wineanddecanters.com — we respond within 24 hours, Monday to Friday.
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