Email: info@wineanddecanters.com
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Legal & Transparency
How we collect, use, and protect your personal information.
Last updated: 23 March 2025
This Privacy Policy describes how Wine and Decanters collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wineanddecanters.com or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not use or access any of the Services.
Policy Updates
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
Data Collection
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.
Directly from You
Through Cookies
We automatically collect certain Usage Data about your interaction with the Services. To do this, we may use cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection details, your IP address and other interaction data.
From Third Parties
Data Usage
Providing Products & Services
To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and facilitate returns and exchanges.
Marketing & Advertising
To send marketing communications by email, text or postal mail, and to show tailored advertisements on our Site and other websites.
Security & Fraud Prevention
To detect, investigate or take action regarding fraudulent, illegal or malicious activity. Keep your account credentials safe and confidential.
Communicating with You
To provide customer support, improve our Services, and maintain our business relationship with you.
Data Sharing
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
Categories of personal information disclosed in the past 12 months:
| Category | Categories of Recipients |
|---|---|
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Cookies
Like many websites, we use Cookies on our Site to power and improve our Services, remember your actions and preferences, and run analytics to better understand user interaction. We may also permit third party providers to use Cookies on our Site to better tailor services and advertising.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some features to work incorrectly or no longer be available.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
Right to Access / Know
Request access to personal information we hold about you, including how we use and share it.
Right to Delete
Request that we delete personal information we maintain about you.
Right to Correct
Request that we correct inaccurate personal information we maintain about you.
Right of Portability
Receive a copy of your personal information and request transfer to a third party.
Restriction of Processing
Ask us to stop or restrict our processing of personal information.
Withdrawal of Consent
Where we rely on consent to process your data, you may withdraw this consent at any time.
Right to Appeal
Appeal our decision if we decline to process your request by replying directly to our denial.
Communication Preferences
Opt out of promotional emails at any time using the unsubscribe option in our emails.
Additional Policies
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as maintaining your account, providing the Services, and complying with legal obligations.
We may transfer, store and process your personal information outside the country you live in, including the United States. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.
Other
The Services may enable you to post product reviews and other user-generated content. Content submitted to public areas of the Services will be accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.
Our Site may provide links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites. If you have complaints about how we process your personal information and are not satisfied with our response, you may lodge a complaint with your local data protection authority.
Email us at info@wineanddecanters.com — we respond within 24 hours, Monday to Friday.
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