Email: info@wineanddecanters.com
We’ll respond to your email within 24 hours, Monday to Friday.
Customer Assurance
We stand behind every product we sell. Your satisfaction is our priority.
Our Commitment
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We want every purchase to be the right one — and we're here to help if it isn't.
Return Eligibility Requirements
How to Start a Return
Contact Us
Email us at info@wineanddecanters.com with your order number and reason for return.
Receive Label
Once accepted, we'll send you a return shipping label and packaging instructions.
Send Package
Ship the item back following our instructions. Items sent without prior approval will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible. Prompt reporting ensures we can resolve your case efficiently.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This guarantees availability and the fastest possible turnaround for your replacement.
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at info@wineanddecanters.com.
Questions about a return?
Our team responds within 24 hours, Monday to Friday.
loading